Storage South Wimbledon Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage South Wimbledon provides storage services and related handling and removal support services within the United Kingdom. By making a booking, using our facilities, or instructing us to handle or move your goods, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to consumers and business customers unless expressly stated otherwise. If you are entering into this agreement on behalf of a business, you confirm that you have authority to bind that business.
Definitions
In these Terms and Conditions, the following expressions have the following meanings:
Agreement means the contract between you and Storage South Wimbledon for the provision of services, incorporating these Terms and Conditions.
We, us, our means Storage South Wimbledon, the provider of the storage and related services.
You, your means the customer, being the person or business who books and uses the services.
Services means any storage, handling, packing, loading, unloading, or limited removal support services supplied by us, as agreed in writing or as confirmed in your booking.
Storage Unit means any unit, container, room, bay, or designated space allocated to you for storage purposes.
Goods means any items placed into, or intended to be placed into, storage or handled by us.
Scope of Services
We provide secure storage facilities and may also offer associated handling and limited removal support, such as loading, unloading, and short-distance transportation of goods, subject to availability and agreement. Any removal-related services are ancillary to our primary role as a storage provider and are carried out on the terms set out in this document.
We do not provide specialist installation, assembly, disassembly of complex equipment, or professional packing services unless expressly agreed in writing. We are not a regulated waste carrier or licensed hazardous goods handler and will not accept prohibited items into storage or for transportation.
Booking Process
You may request a quotation or place a provisional booking for storage and any related handling or removal support by contacting us and providing accurate details about the volume, nature, and approximate value of your goods, as well as the dates and times required.
A booking is not confirmed until we have reviewed your request, confirmed availability, and provided you with written confirmation of the services, the applicable charges, and any special conditions. We may require you to provide proof of identity and address before confirming a booking.
Where you request removal assistance to or from our storage facilities, you must give complete and accurate information about access conditions at both collection and delivery addresses, including parking restrictions, floor levels, lift availability, and any other relevant factors. Failure to do so may result in additional charges or our inability to complete the work as scheduled.
We reserve the right to decline any booking at our sole discretion, including where we reasonably believe that the goods are unsuitable for storage or that the requested services cannot safely or lawfully be provided.
Duration and Renewal
Storage is provided on a fixed-term or rolling basis as specified in your booking confirmation. If your agreement is on a rolling basis, it will continue until terminated by either party in accordance with these Terms and Conditions.
We may invite you to renew a fixed-term storage agreement. Any renewal will be subject to these Terms and Conditions and any updated charges notified to you prior to renewal.
Payments and Charges
All charges for storage, handling, and any removal support services will be as set out in our quotation or booking confirmation. Unless otherwise agreed, storage fees are payable in advance, and any handling or removal assistance charges are payable on or before the date of service.
We may require a deposit or prepayment before confirming your booking or granting access to your Storage Unit. Any deposit terms, including conditions for refund or deduction, will be explained to you at the time of booking.
Payment must be made using approved methods such as card payment or bank transfer. You are responsible for ensuring that payments reach us on time. We do not accept payment in cash where it would breach any legal or regulatory requirements.
If you fail to make any payment by the due date, we may, without prejudice to any other rights:
suspend access to your Storage Unit and withhold provision of any further services until all outstanding sums are paid in full
charge interest on overdue amounts at the statutory rate applicable to late payments in the United Kingdom
apply reasonable administrative charges for reminders, payment processing, and any associated collection costs.
You remain responsible for all fees and charges incurred under your account until the Agreement is properly terminated and all goods are removed and all keys or access devices are returned.
Cancellations and Amendments
If you wish to cancel or amend a booking for storage or removal-related services, you must notify us as soon as reasonably practicable. The following will apply unless otherwise specified in your booking confirmation:
For storage agreements not yet commenced, you may cancel up to 48 hours before the agreed start date without charge. Cancellations within 48 hours may incur a reasonable cancellation fee to cover our administrative costs and any loss of bookings.
For removal or handling services associated with storage, you may cancel or request changes up to 48 hours before the scheduled service time without charge. Cancellations or significant amendments within 48 hours may be charged up to the full quoted price, depending on costs incurred and our ability to reallocate resources.
If you are a consumer and you have entered into a distance contract, you may have statutory cancellation rights under UK consumer legislation. However, you acknowledge that once storage services have started or a specific date for removal-related services has been agreed and we have begun preparation, your statutory right to cancel may be limited or lost where the services have been fully performed.
We may cancel a booking or suspend services where:
you fail to make required payments or provide accurate information
we reasonably believe that the goods are unsafe, illegal, or otherwise unsuitable for storage or transport
we are unable to carry out the services due to circumstances beyond our reasonable control, such as severe weather, road closures, or safety concerns.
Where we cancel for reasons not attributable to you, and where services have not yet commenced, we will refund any prepayments received for the affected services.
Access, Security, and Conduct
Subject to payment of all due charges, you may access your Storage Unit during our normal opening hours, or as otherwise agreed. We may require you to produce identification and may refuse access where we reasonably suspect unauthorised use or security risks.
You must keep your access codes, keys, or other security devices safe and not share them with unauthorised persons. You are responsible for all use of your Storage Unit and for ensuring that your goods are appropriately packed, secured, and placed within the unit.
You must not interfere with any other storage unit, obstruct common areas, or bring any person into the facility whose conduct may cause disturbance, damage, or risk. We may require any person to leave the premises where their behaviour is unsafe, abusive, or otherwise unacceptable.
Prohibited and Restricted Items
You must not store or ask us to handle or transport any goods that are prohibited by law or that may cause danger, damage, or nuisance. Prohibited items include, but are not limited to:
flammable or explosive materials, including gas cylinders, fuel, fireworks, and chemicals
hazardous, toxic, or corrosive substances
perishable foods or goods that may decay, attract vermin, or emit odours
living animals, plants, or other living organisms
illegal goods, stolen property, and any items whose possession or storage would breach applicable law or regulations
waste materials or goods intended for disposal rather than storage.
If you are unsure whether an item is permitted, you must ask us before placing it into storage or requesting transportation.
Waste and Environmental Regulations
Our facilities are not licensed waste disposal sites, and we do not operate as a general waste or rubbish removal company. You must not use your Storage Unit or any associated services to store or dispose of waste, scrap, refuse, or items that you intend only to discard.
You are responsible for removing all goods and any packaging materials from your Storage Unit at the end of the Agreement. Any items left behind may be treated as abandoned goods, and you may be charged reasonable fees for their removal and lawful disposal, including any environmental or specialist handling charges.
Where we agree, at our discretion, to remove unwanted items, we will do so in line with applicable waste and environmental regulations. Additional charges may apply for sorting, transport, and disposal, particularly for bulky, electrical, or regulated items. We may refuse to remove or dispose of any items that we reasonably believe would breach environmental or waste management regulations.
Our Liability
We will exercise reasonable care and skill in providing storage and related services. However, storage is provided on a self-service basis unless expressly agreed otherwise, and you are responsible for adequately packing, securing, and insuring your goods.
To the fullest extent permitted by law, our liability for loss of or damage to goods in storage or during handling or removal support is limited to a reasonable amount reflecting our charges and the nature of the services, unless you have declared a higher value and we have agreed in writing to provide additional cover for an agreed fee.
We are not liable for any loss or damage caused by:
your failure to properly pack, secure, or protect your goods
your breach of these Terms and Conditions, including storage of prohibited or unsafe items
inherent defects in the goods, including wear and tear, rust, leakage, or perishing
vermin, insects, or other pests, unless directly caused by our failure to maintain reasonable site standards
events beyond our reasonable control, including but not limited to fire, flood, storm, riot, civil disturbance, or acts of third parties.
We are not liable for any indirect or consequential loss, including loss of profits, business interruption, or loss of opportunity, whether arising in contract, tort, or otherwise, even if foreseeable.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be excluded or limited.
Your Responsibilities and Indemnity
You are responsible for ensuring that your goods are lawful, safe, and suitable for storage and handling, and that you comply with all applicable laws and regulations.
You agree to indemnify us against all claims, losses, damages, costs, and expenses arising from:
your breach of these Terms and Conditions
storage or handling of prohibited or unsafe items
your failure to comply with waste and environmental regulations
any damage you or your guests cause to our property or to the property of other customers.
Insurance
We strongly recommend that you arrange adequate insurance for your goods while in storage and during any transport or handling, whether through your own policy or, if available, through any insurance arrangement we may offer. Unless expressly agreed in writing, our charges do not include insurance cover for your goods.
You are responsible for verifying that any insurance you arrange is appropriate for the nature and value of your goods and that it covers all relevant risks, including theft, fire, flood, accidental damage, and transit risks where applicable.
Termination
Either party may terminate the Agreement by giving the notice required in your specific agreement or, if none is specified, by giving at least 14 days written notice to the other party.
We may terminate the Agreement with immediate effect where:
you fail to pay any amount due within a reasonable time of the due date
you commit a serious or repeated breach of these Terms and Conditions
we reasonably suspect that your goods are illegal, unsafe, or in breach of our prohibited items policy.
On termination, you must promptly remove all goods from your Storage Unit, settle all outstanding charges, and return any keys or access devices. If you fail to do so, we may exercise a lien over your goods and, after giving notice, may sell or dispose of them to recover outstanding sums, in accordance with applicable law.
Data Protection and Privacy
We will handle any personal information you provide in accordance with applicable UK data protection laws. We will use your information to manage your account, process payments, provide services, and fulfil our legal obligations. We may also use your details to contact you regarding service updates, changes to these Terms and Conditions, or matters relating to safety and security.
We may operate CCTV and access control systems at our facilities for security, safety, and crime prevention purposes. By entering our premises, you acknowledge that your image and vehicle details may be recorded for these purposes.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in law, regulation, or our services. Any changes will normally take effect for new bookings immediately and for existing customers after reasonable notice. If you do not agree to any material change, you may terminate your Agreement by giving notice and removing your goods before the change comes into effect.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
Severability and Entire Agreement
If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, that provision shall be deemed deleted or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with your booking confirmation and any written variations agreed between us, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings, statements, or representations, whether oral or written.
